Privacy Policy
At Albarqaah Travel, we are committed to safeguarding your privacy and ensuring the security of the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.albarqaah.com and use our services. By accessing the Site or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect and process various types of personal data, depending on your interaction with our services:
1.1 Personal Data
When you use our services or communicate with us, we may collect the following personal information:
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Full Name
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Email Address
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Phone Number
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Residential Address
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Passport Information
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Payment details (credit/debit card information)
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Health information (for visa and travel purposes)
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Travel preferences and requirements
1.2 Non-Personal Data
We may also collect non-personally identifiable information through automated means such as:
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IP address
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Browser type and version
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Operating system
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Pages visited on our Site and the duration of your visit
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Cookies and similar tracking technologies
2. How We Use Your Information
Your personal data is collected for the following purposes:
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Service Provision: To process and manage your bookings, including visa arrangements, travel coordination, and accommodation services.
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Payment Processing: To securely handle payments related to your transactions.
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Customer Communication: To contact you regarding your bookings, respond to inquiries, and provide updates on services.
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Marketing: To send promotional materials and special offers if you have opted in for marketing communications.
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Legal Compliance: To fulfill our legal obligations, including sharing necessary data with UAE and Saudi Arabian authorities for Umrah visa processing.
3. Sharing of Information
We may share your personal data with:
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Service Providers: Including airlines, hotels, transportation companies, and third-party vendors who assist us in providing our services.
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Government Authorities: To comply with legal requirements, such as providing information to UAE and Saudi Arabian authorities for visa and pilgrimage arrangements.
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Payment Processors: To process payments securely for our services.
We will not share your personal data with any third parties for their own marketing purposes without your explicit consent.
4. Data Protection and Security
We are committed to ensuring that your information is secure. We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, disclosure, or alteration. These measures include:
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SSL encryption for secure data transmission.
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Restricted access to personal data on a need-to-know basis.
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Regular monitoring and updating of security practices.
Despite these efforts, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we may retain data for legal, tax, or compliance obligations for a longer period.
6. Your Rights
Under the UAE Personal Data Protection Law, you have the following rights regarding your personal information:
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Right to Access: You may request details of the personal information we hold about you.
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Right to Correction: You can ask us to correct inaccurate or incomplete information.
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Right to Deletion: You may request the deletion of your personal data, subject to legal or contractual restrictions.
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Right to Restriction: You can request a limitation on how we use your personal data in certain situations.
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Right to Withdraw Consent: You can withdraw your consent for data processing at any time.
To exercise any of these rights, please contact us at info@albarqaah.com.
7. Use of Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our Site, analyze site usage, and assist in our marketing efforts. A cookie is a small text file placed on your device that helps us remember your preferences and improve our services.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
8. International Data Transfers
Your personal data may be transferred to and processed in other countries, including Saudi Arabia, for the purposes of providing Umrah services. By using our services and providing your data, you consent to such transfers, which are conducted in accordance with the UAE Personal Data Protection Law to ensure appropriate safeguards are in place.
9. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected data from a child, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page. Your continued use of the Site after such changes signifies your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at info@albarqaah.com